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    FAQ

    Orders & Returns

    • How Can I Check The Status Of My Order?

      Please visit our order status page and enter your order number or the email you entered at checkout. 

      • Why Haven't I Received My Order?

        If your order status shows "Delivered" and you did not receive the item, please follow up with the carrier listed on your order status page. Shop Santana is not responsible for lost or stolen packages.

        To follow up with the USPS, visit: https://www.usps.com/help/missing-mail.htm
        To follow up with FedEX, visit: https://www.fedex.com/en-us/customer-support/claims.html

         • What Is Your Return Policy?

          Please visit our returns & exchanges page.

           • How Long Does It Take For An Order To Ship?

            Most orders ship in 7-8 business days. 

             • Where Do You Ship To?

              At this time, we ship only to the United States. 

               • Which Methods Of Payment Do You Accept?

                We accept Visa, Mastercard, Amex, Diner's Club, JCB, Shopify Pay, Apple Pay, and Google Pay.

                • How Do I Use My Coupon Code?

                You may enter your discount code or gift card code at check out. Visit this page for more detailed instructions. Please note, discount codes and gift card balances cannot be applied while checking out with GPay, Shopify Pay,  or Apple Pay. 

                In order to receive a discount on your order, you must apply a coupon code when checking out. We will not apply a discount code after orders have been submitted. 

                Products

                 • Are Your Measurements In Inches Or Centimeters?

                  All pieces are in inches. Calculations are as follows:

                  16 x 16 (Inches) = 40.64 x 40.64 (Centimeters) 

                  24 x 24 (Inches) = 60.96 x 60.96 (Centimeters) 

                  36 x 36 (Inches) = 91.44 x 91.44 (Centimeters) 

                  18 x 24 (Inches) = 45.72 x 60.9 (Centimeters)

                  30 x 40 (Inches) = 76.2 x 101.6 (Centimeters)

                  36 x 56 (Inches) = 91.4 x 142.2 (Centimeters)

                  40 x 62 (Inches) = 1101.6 x 157.5 (Centimeters)

                  32 x 72 (Inches) = 81.3 x 182.9 (Centimeters)

                  40 x 94 (Inches) = 101.6 x 238.76 (Centimeters).

                   

                  I Have Another Question.

                  Please contact our support staff - we'll be happy to help! 

                    Email: support@shopsantana.com 

                    Phone (Toll Free): 833-817-7244