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    Orders & Returns

    • How Can I Check The Status Of My Order?

      Please visit our order status page and enter your order number or the email you entered at checkout. 

       • What Is Your Return Policy?

        Please visit our returns & exchanges page.

         • How Long Does It Take For An Order To Ship?

          Most orders ship in 7-8 business days. 

           • Which Methods Of Payment Do You Accept?

            We accept Visa, Mastercard, Amex, Diner's Club, JCB, Shopify Pay, Apple Pay, and Google Pay.

             

            Products

             • Are Your Measurements In Inches Or Centimeters?

              All pieces are in inches. Calculations are as follows:

              16 x 16 (Inches) = 40.64 x 40.64 (Centimeters) 

              24 x 24 (Inches) = 60.96 x 60.96 (Centimeters) 

              36 x 36 (Inches) = 91.44 x 91.44 (Centimeters) 

              18 x 24 (Inches) = 45.72 x 60.9 (Centimeters)

              30 x 40 (Inches) = 76.2 x 101.6 (Centimeters)

              36 x 56 (Inches) = 91.4 x 142.2 (Centimeters)

              40 x 62 (Inches) = 1101.6 x 157.5 (Centimeters)

              32 x 72 (Inches) = 81.3 x 182.9 (Centimeters)

              40 x 94 (Inches) = 101.6 x 238.76 (Centimeters).

               

              I Have Another Question.

              Please contact our support staff - we'll be happy to help! 

                Email: support@shopsantana.com 

                Phone (Toll Free): 833-817-7244